Return Authorisation

Please complete this form to acquire a Return Authorisation Number, prior to returning goods with serial numbers of each item.

Return and Refund Terms & Conditions

  • The goods will not be accepted for a refund without a Return Authorisation Number.
  • The customer has 30 days from the date the goods are received to return them unless an agreement is made.
  • Returned goods must be in the original packaging, unused and free from defect.
  • Solar Outlet will inspect all items and notify on the status of the refund/exchange.
  • Refunds as per the original method of payment or credit placed on the customer’s account.
  • Proof of purchase to be provided by the customer.
  • A 15% restocking fee will apply to all returns.
  • The customer is responsible for the shipping costs for returning goods and exchange.
  • Solar Outlet reserves the right to refuse any return or refund at their discretion.
  • Please refer to our terms & conditions